Last updated August 25, 2026

Privacy Policy

AgentCatch is operated by Kirmani Enterprises LLC. It provides lead capture, an automated AI receptionist, appointment booking, and customer relationship management software to real estate professionals. AgentCatch is not a real estate brokerage.

Information we process

We process account and billing identifiers, business configuration, leads, call metadata, appointment details, calendar connection data, consent records, and security logs. We minimize the information placed in operational logs and do not store payment-card details.

Calls and AI

Callers are told they are speaking with an automated AI assistant. Call recording is disabled by default. Raw call audio and conversation transcripts are not stored in AgentCatch application storage; their AgentCatch retention period is 0 days. Voice providers may process audio transiently under their own terms and our applicable agreements. We retain bounded call metadata needed for reliability, security, and appointment records.

Calendar and providers

We use Google Calendar permissions limited to checking availability and managing events owned by the connected account. Service providers may include Twilio for telephony and messaging, OpenAI for real-time voice processing, Google for calendar access, Stripe for billing, Cloudflare for hosting and data infrastructure, and a transactional email provider. Their processing is governed by their own terms and our applicable agreements.

Text messaging

The AgentCatch Missed-Call Acknowledgement is optional. A person enters the same mobile number they may later use to call AgentCatch and separately chooses whether to receive one automated service SMS if that call is missed. Message frequency is one message per missed call. Message and data rates may apply. Reply STOP to opt out or HELP for help. Placing a call alone does not create SMS consent, and consent is not required to receive or complete the service.

Mobile information and SMS consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share them with service providers only as needed to deliver requested communications and operate the program.

Use and retention

We use information to provide the service, authenticate users, prevent abuse, synchronize appointments, bill customers, support users, and meet legal obligations. Our standard retention schedule is:

• Raw call audio and conversation transcripts: not stored in AgentCatch application storage; 0 days.
• Queued message content: up to 30 days.
• Operational and security logs, including call metadata and latency measurements: up to 90 days.
• Lead and appointment records: for the active customer relationship and 30 days after account closure.
• SMS consent and opt-out records: 5 years after the last relevant interaction.
• Billing and legal audit records: 7 years.
• Encrypted backups: a rolling 30 days, after which they are overwritten.

We may retain a record longer when required by law, to resolve a dispute, or to enforce an agreement. A deletion request does not override a lawful retention obligation, and deletion from rolling backups may take up to 30 days. Customers may request access, correction, export, or deletion, subject to records we must retain.

Security

We use encryption, access controls, signed provider callbacks, audit events, backup procedures, and tenant isolation; no system can promise absolute security.

Contact

Email privacy@agentcatch.us for privacy requests. For SMS or service support, email support@agentcatch.us or call +1 571-506-6378.